Hospitality

Duration: 12-18 months

Study Type:

• Work-based training/assessing
• Face-to-face workshops
• Self-paced study

Must demonstrate hospitality service to customers for a minimum of 12 complete service periods

Location:

• Training may occur on the job or;
• at our custom-built training rooms situated within the Canterbury Hurlstone Park RSL, 20-26 Canterbury Rd Hurlstone Park NSW 2193

Course Fee:                            

• Price is based upon specific eligibility requirements
• Concessions may be available to some students
• Eligible students and trainees in New South Wales are subsidised by the NSW Government.
• This course is approved for traineeship funding. Traineeships can be delivered in the workplace at a time that is convenient for you and your employees.

For consumer protection information please visit https://smartandskilled.nsw.gov.au/for-students

• On successful completion you will be awarded a Nationally Recognised Qualification for SIT20322 Certificate II in Hospitality
• Issued by CMNL Academy RTO# 6871

Who should attend this course?

This course is designed for people who currently work at entry level in the industry or for those who have no prior experience. This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks, work under direct supervision and are seeking to work in roles such as bar or café attendant, catering assistance, food and beverage attendant or front office assistant.

Career pathways:

Units of study aim to provide participants with the skills and knowledge to take a variety of Front of House roles in Cafes or Restaurants ie:

• Senior food and beverage attendant
• Bar attendant
• Restaurant Supervisor

When you’ve successfully completed this qualification, you may apply to transition into a variety of Hospitality qualifications ie:

• SIT30722 Certificate III in Hospitality (Front of House) or
• SIT20322 Certificate III in Hospitality

Core Units:

This qualification consists of 12 Units of competency (6 Core and 6 Electives)

BSBTWK201 Work effectively with others

SITHIND006 Source and use information on the hospitality industry

SITHIND007 Use hospitality skills effectively

SITXCCS011 Interact with customers

SITXCOM007 Show social and cultural sensitivity

SITXWHS005 Participate in safe work practices

Elective Units:

SITXFSA005 Use hygienic practices for food safety

SITHFAB021 Provide responsible service of alcohol

SITHFAB022 Clean and tidy bar areas

SITHFAB023 Operate a bar

SITHFAB025 Prepare and serve espresso coffee

SITHGAM022 Provide responsible gambling services

Assessments methods

During the course, you will undertake a wide range of assessment activities including:

Must demonstrate hospitality service to customers for a minimum of 12 complete service periods

Formative & Summative assessments that may include:

• Knowledge tests
• Case studies
• Workplace projects, assignments, and practical tasks
• Logbooks of completed workplace tasks

Identification:

Participants must provide one form of photo I.D. (e.g. passport, Australian driver’s licence, proof of age card, student card). If participants do not provide a valid form of I.D. Statements of Attainment will not be issued
Please note that non-Australian Driver’s Licences are not accepted.

Unique Student Identifier

From 1 January 2015, all students participating in Nationally Recognised Training in Australia will need to have a Unique Student Identifier, or USI.
A USI is like an account number and is made up of letters and numbers, giving you access to all of your student records and results in one place.

Get a USI | Unique Student Identifier

Find your USI | Unique Student Identifier

Entry requirements:

There are no education or physical entry requirements for this qualification, however it is recommended that you have some work experience or have completed a lower-level qualification prior to undertaking this qualification

English language requirements:

In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content and ensuring you can undertake the variety of assessments.

Literacy and numeracy:

Learners will be required to undertake a Language, Literacy, and Numeracy (LLN) assessment to determine their ACSF level. The LLN assessment identifies the learner’s current LLN skill level to check whether they have the minimum skills required to successfully participate in the program and can develop the necessary employability skills. The assessment also identifies if LLN assistance will be required for the learner to undertake the course.

Reasonable adjustments can be made after consultation. If you require specific assistance, please contact us on (02) 9559 0025 or info@cmnlacademy.com.au

RPL/Credit Transfer:

If you are eligible for RPL/Credit Transfer you may be able to complete your program faster or in a way that is more efficient.  If you believe that you have already achieved the learning outcomes of a particular unit or you have worked in a relevant role for a long time, then you may be eligible for Recognition of Prior Learning or a Credit Transfer. If you think you are eligible for RPL, please refer to the Student Handbook for further information. CMNL Academy recognises Australian Qualification Framework (AQF) qualifications and statements of attainment issued by any RTO.

Please read the Student Handbook for further information

Duration: 12-18 months

Study Type:

• Work-based training/assessing
• Face-to-face workshops
• Self-paced study

You must demonstrate hospitality service to customers for a minimum of 36 complete service periods

Location:

• Training may occur on the job or;
• at our custom-built training rooms situated within the Canterbury Hurlstone Park RSL, 20-26 Canterbury Rd Hurlstone Park NSW 2193

Course Fee:                            

• Price is based upon specific eligibility requirements
• Concessions may be available to some students
• Eligible students and trainees in New South Wales are subsidised by the NSW Government.
• This course is approved for traineeship funding. Traineeships can be delivered in the workplace at a time that is convenient for you and your employees.

For consumer protection information please visit https://smartandskilled.nsw.gov.au/for-students

• On successful completion you will be awarded a Nationally Recognised Qualification for SIT30722 Certificate III in Hospitality (Front of House)
• Issued by CMNL Academy RTO# 6871

Who should attend this course?

This course is designed for people who want well-developed skills & knowledge in a range of hospitality service, sales or industry operations. They will need to demonstrate they can use discretion and judgement. They should be able to work with some independence and under supervision using plans, policies, and procedures to guide work activities in roles such as front of house and cafés.

Career pathways:

Units of study aim to provide participants with the skills and knowledge to take a variety of Front of House roles in Cafes or Restaurants ie:

• Senior food and beverage attendant
• Bar attendant
• Restaurant Supervisor

When you’ve successfully completed this qualification, you may apply to transition into a variety of qualifications including:

• SIT50422 Diploma of Hospitality Management or
• SIT40521 Certificate IV in Kitchen Management or

Core Units:

This qualification consists of 20 Units of competency (9 Core and 11 Electives)

SITHFAB021 Provide responsible service of alcohol

SITHIND006 Source and use information on the hospitality industry

SITHIND008 Work effectively in hospitality service

SITXCCS014 Provide service to customers

SITXCOM007 Show social and cultural sensitivity

SITXFIN007 Process financial transactions

SITXFSA005 Use hygienic practices for food safety

SITXHRM007 Coach others in job skills

SITXWHS005 Participate in safe work practices

Elective Units: *

Indicates pre-requisites

SITHFAB022* Clean and tidy bar areas

SITHFAB023* Operate a bar

SITHFAB025* Prepare and serve espresso coffee

SITHFAB027* Serve food and beverage

SITHFAB034* Provide table service of food and beverage

SITHKOP009* Clean kitchen premises

SITXINV006 Receive, store, and maintain stock

SITHFAB036 Provide advice on food

SITHFAB030* Prepare and serve cocktails

SITXFSA006 Participate in safe food handling practices

SITXFIN007 Process financial transactions

Alternate electives options are available upon request. For enquiries, please contact on (02) 9559 0025 or info@cmnlacademy.com.au

Assessments methods

During the course, you will undertake a wide range of assessment activities including:

You must demonstrate hospitality service to customers for a minimum of 36 complete service periods

• Formative & Summative assessments that may include:
• Knowledge tests
• Case studies
• Workplace projects, assignments, and practical tasks

Logbooks of completed workplace tasks

Identification:

Participants must provide one form of photo I.D. (e.g. passport, Australian driver’s licence, proof of age card, student card). If participants do not provide a valid form of I.D. Statements of Attainment will not be issued.
Please note that non-Australian Driver’s Licences are not accepted.

Unique Student Identifier:

From 1 January 2015, all students participating in Nationally Recognised Training in Australia will need to have a Unique Student Identifier, or USI.
A USI is like an account number and is made up of letters and numbers, giving you access to all of your student records and results in one place.

Get a USI | Unique Student Identifier

Find your USI | Unique Student Identifier

Entry requirements:

There are no education or physical entry requirements for this qualification.

English language requirements:

In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content and ensuring you can undertake the variety of assessments.

Literacy and numeracy:

Learners will be required to undertake a Language, Literacy, and Numeracy (LLN) assessment to determine their ACSF level. The LLN assessment identifies the learner’s current LLN skill level to check whether they have the minimum skills required to successfully participate in the program and can develop the necessary employability skills. The assessment also identifies if LLN assistance will be required for the learner to undertake the course.

Reasonable adjustments can be made after consultation. If you require specific assistance, please contact us on (02) 9559 0025 or info@cmnlacademy.com.au

RPL/Credit Transfer:

If you are eligible for RPL/Credit Transfer you may be able to complete your program faster or in a way that is more efficient.  If you believe that you have already achieved the learning outcomes of a particular unit or you have worked in a relevant role for a long time, then you may be eligible for Recognition of Prior Learning or a Credit Transfer. If you think you are eligible for RPL, please refer to the Student Handbook for further information. CMNL Academy recognises Australian Qualification Framework (AQF) qualifications and statements of attainment issued by any RTO.

Please read the Student Handbook for further information

Duration: 12-18 months

Study Type:

• Work-based training/assessing
• Face-to-face workshops
• Self-paced study

You must demonstrate hospitality service to customers for a minimum of 36 complete service periods

Location:

• Training may occur on the job or;
• Face to face in our custom-built training rooms situated within the Canterbury Hurlstone Park RSL, 20-26 Canterbury Rd Hurlstone Park NSW 2193

Course Fee:                            

• Price is based upon specific eligibility requirements
• Concessions may be available to some students
• Eligible students and trainees in New South Wales are subsidised by the NSW Government.
• This course is approved for traineeship funding. Traineeships can be delivered in the workplace at a time that is convenient for you and your employees.

For consumer protection information please visit https://smartandskilled.nsw.gov.au/for-students

• On successful completion you will be awarded a Nationally Recognised Qualification for SIT50422 Diploma of Hospitality Management
• Issued by CMNL Academy RTO# 6871

Who should attend this course?

Individuals undertaking this course should be able to operate independently, have responsibility for others and make a range of operational business decisions them to coordinate hospitality operations such as accommodation services, cookery, food and beverage and gaming.  They will be seeking employment in environments that require multiskilling and targeted skills for hospitality, combined with managerial skills and sound knowledge of industry.

Career pathways:

Units of study aim to provide participants with the skills and knowledge to take on various roles ie:

• Senior Manager
• Front Office Manager
• Gaming Manager
• Kitchen Manager
• Duty Manager

When you’ve successfully completed this qualification, you may apply for positions across a variety of hospitality sectors as a business or department manager.

This qualification consists of 28 Units of competency (11 Core and 17 Electives)

Core Units:

SITXCCS015 Enhance customer service experiencesSITXCCS016 Develop and manage quality customer service practicesSITXCOM010 Manage conflictSITXFIN009 Manage finances within a budgetSITXFIN010 Prepare and monitor budgetsSITXGLC002 Identify and manage legal risks and comply with lawSITXHRM008 Roster staff

SITXHRM009 Lead and manage people

SITXMGT004 Monitor work operations

SITXMGT005 Establish and conduct business relationships

SITXWHS007 Implement and monitor work health and safety practice

Elective Units:

SITXFSA005 Use hygienic practices for food safety

SITXWHS006* Identify hazards, assess, and control safety risks

SITXFSA006 Participate in safe food handling practices

SITXFIN008 Interpret financial information

BSBTWK503 Manage meetings

SITXHRM012 Monitor staff performance

SITEEVT028 Manage on-site event operations

SITHFAB025* Prepare and serve espresso coffee

SITXINV006* Receive, store and maintain stock

SITHFAB027 Serve food and beverage

SITHFAB036 Provide advice on food

SITHGAM022 Provide responsible gambling services

SITHGAM023 Attending gaming machine

SITHFAB021 Provide responsible service of alcohol

SITHFAB023 Operate a bar

SITHFAB034* Provide table service of food and beverage

SITHIND008 Work effectively in hospitality service

Alternate electives options are available upon request. For enquiries, please contact on (02) 9559 0025 or info@cmnlacademy.com.au

Assessments methods

During the course, you will undertake a wide range of assessment activities including:

Minimum of 36 complete service periods in a commercial kitchen that cover a combination of service periods and menu styles must be demonstrated

Formative & Summative assessments that may include:

• Knowledge tests
• Case studies
• Workplace projects, assignments, and practical tasks
• Logbook completed workplace tasks

Identification:

Participants must provide one form of photo I.D. (e.g. passport, Australian driver’s licence, proof of age card, student card). If participants do not provide a valid form of I.D. Statements of Attainment will not be issued.

Unique Student Identifier:

From 1 January 2015, all students participating in Nationally Recognised Training in Australia will need to have a Unique Student Identifier, or USI.
A USI is like an account number and is made up of letters and numbers, giving you access to all of your student records and results in one place.

Get a USI | Unique Student Identifier

Find your USI | Unique Student Identifier

Entry requirements:

There are no education or physical entry requirements for this qualification, however it is recommended that you have some work experience or have completed a lower-level qualification prior to undertaking this qualification

English language requirements:

In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content and ensuring you can undertake the variety of assessments.

Literacy and numeracy:

Learners will be required to undertake a Language, Literacy, and Numeracy (LLN) assessment to determine their ACSF level. The LLN assessment identifies the learner’s current LLN skill level to check whether they have the minimum skills required to successfully participate in the program and can develop the necessary employability skills. The assessment also identifies if LLN assistance will be required for the learner to undertake the course.

Reasonable adjustments can be made after consultation. If you require specific assistance, please contact us on (02) 9559 0025 or info@cmnlacademy.com.au

RPL/Credit Transfer:

If you are eligible for RPL/Credit Transfer you may be able to complete your program faster or in a way that is more efficient.  If you believe that you have already achieved the learning outcomes of a particular unit or you have worked in a relevant role for a long time, then you may be eligible for Recognition of Prior Learning or a Credit Transfer. If you think you are eligible for RPL, please refer to the Student Handbook for further information. CMNL Academy recognises Australian Qualification Framework (AQF) qualifications and statements of attainment issued by any RTO.

Please read the Student Handbook for further information