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SITHGAM022 Provide responsible gambling services


$149 (includes cost of the Liquor & Gaming NSW competency card)


CMNL Academy training room
lower-level Canterbury-Hurlstone Park RSL Club

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1 Day Course

6 hours Mandatory (9.30am – 4.30pm) No late entries to class Certificate valid for 5 years

If you are seeking to work in a venue that provides gambling services in NSW, it is a government requirement for you to complete the Provide responsible gambling services course commonly known as RCG. This course is nationally accredited and is delivered in conjunction with the NSW RCG course provided by Liquor & Gaming NSW.

Legislation requires refresher training every five (5) years. This must be undertaken through Liquor & Gaming before expiry. If you hold a current RCG Competency card you must renew with Liquor and Gaming NSW.
Renewals can be completed online in the 90 days before your current card expires.

Renew an RSA or RCG competency card | Service NSW

rsa rcg cert

Course Aim

The program is designed to give you mandatory skills and knowledge required to provide responsible gambling services and to assist those who may be at risk of or are already experiencing harm from gambling. On successful completion you will receive an RCG Certificate which can be used to apply for your RCG Competency card. This RCG course is required for people working in venues where gambling occurs, including:

  • Gaming room attendants
  • Secretaries of a registered club
  • Casino workers
  • Licensees
  • Managers
  • Security Officers

Download the Course Learner Guide Responsible Conduct of Gambling (

If you hold a current RCG Competency card you must renew with Liquor and Gaming NSW. Renewals can be completed online in the 90 days before your current card expires.

Included in the course

The course will include information about:

  • Different types of gambling in NSW and Australia.
  • How gambling problems develop, and the types of harm it leads to for the person, their family, and the community.
  • Gaming machine laws you need to know about to ensure a safe, responsible gambling environment.
  • A new approach to identify, assist, report and monitor patrons when you notice warning signs of problem gambling.
  • Putting what you have learned into practice.

Participant Workbook - Responsible Conduct of Gambling Standard Course - 1 February 2023 (

On successful completion you will receive an RCG Statement of Attainment for SITHGAM022 issued by CMNL Academy. You will then be required to complete an additional online Liquor & Gaming assessment containing 30 questions, with 100% pass rate (multiple attempts will be allowed). On successful completion Liquor & Gaming will issue and interim certificate. When you receive your interim certificate, you will need to take it to Service NSW with 100pts of I.D. You must do this within 90days to receive your RCG Competency card. Please note that RCG legislation is different for other states/territories. You must check with the relevant state or territory to see if your RCG competency card is recognised.

Students must bring

Students must bring:

  • Photo identification (license or passport)
  • A valid Unique Student Identifier (USI)
  • Pen and paper to make notes and complete assessment activities

Get a USI | Unique Student Identifier

You will be required to read at times complex information, communicate in a way that is easily understandable and calculate age and volume of drinks.  If you need assistance due to your Language, Literacy or Numeracy Skills, please contact us to discuss your support requirements.

Contact details

For further information and enrolments (02) 9559 0025 

Please refer to the Student Handbook and other documents HERE for further information.

At CMNL Academy, we take pride in ensuring our training rooms are well sanitized at the start and end of each session.